You may return unused, unopened items for a refund (exceptions stated below) or exchange within 90 days* from the date of purchase. Please include a copy of the receipt along with the unused and unopened product in the original packaging.

* Electronics must be returned within 30 Days of purchase. Must be unused and unopened. Returns on some items including Generators, Software, Clearance items and Special/Custom Order items will not be accepted. Further clarification is listed in “Additional Details” section below.

** BORDA INC Club Members who have maintained a continuous active membership status may return any unused and unopened product, purchased on Feb. 9, 2018 or later at any time. BORDA INC Club members must be active on the date of product purchase. (Some exclusions apply. See associate for details.)

For any item purchased through Catalog or Internet, please follow the Return or Exchange directions below.

To Return or Exchange an item by Mail:

1. Contact customer service at 1-800-3434-999 to initiate return authorization.
2. Complete the section of your invoice titled Exchange/Return form. Next to the item you are returning, indicate on the form the quantity and reason for each return item. Also indicate exchange or additional order items
3. Box the item securely. The original invoice is required. Enclose the invoice plus the unused, unopened item in original packaging and accessories.
4. Address your package by using the return-shipping label provided on the invoice. Customer is responsible for return shipping cost.
5. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new item(s) sent.

To Return or Exchange an Item at a Retail SuperCenter:

1. Catalog and Internet purchases can be returned or exchanged at any nationwide Borda Inc or Gander Outdoors.
2. Take the items to be returned to a retail location along with your original invoice.
3. The retail location will process your return and refund appropriate amounts.
4. Shipping charges are not refundable.

For retail purchases returned with a receipt, please return the unused and unopened item, with the original sales receipt, for a full refund or exchange. All returns with a gift receipt will receive a store credit for the amount of the item at the time of purchase.

For retail purchases returned without a receipt, the refund will be issued as a store merchandise credit at the lowest price within the last 90 days. Proper ID will be required in the form of a valid, state-issued driver’s license or state ID card. We reserve the right to limit or refuse returns without a receipt.

For Borda Inc Protection Plans, simply return any Good Sam Protection Plan purchase to the store for processing. Purchases paid for with a personal check are subject to a 14-day hold period prior to being eligible for return.